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Knowledge base
Blackshot SEA
General
6
Who can I look for if I have any questions?
What events can I take part in?
How can I report a hacker/abusive player?
I have an idea/feedback/suggestion that I would like to share with the GMs!
I did not receive my event prizes!
See all 6 articles
Account
6
Can I delete my account/character?
Why was I banned?
My account has been scammed/hacked
How can I migrate my old PlayOne/Garena account?
My account has been banned because my other user used hacktools on it
See all 6 articles
Billing
6
Minimum Requirement For Purchases
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
How can I top-up using Razer Gold PIN?
Something Wrong With Transaction? (Razer Goldpin)
See all 6 articles
Technical
0
Account Transfer FAQ
0
BlackShot GLB
Billing
8
Minimum Requirement For Purchases
How Do I Change My Currency Type?
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
Do I Need To Pay To Play ?
See all 8 articles
General
0
Account
1
How do I delete my account?
Technical
0
Uncharted Waters Online
New Players
10
What is there to do in Uncharted Waters Online?
What is UWC?
I can't purchase UWC. Are there any conditions?
How can I interact with the Uncharted Waters Online Community?
How Do I Tell If The GM/CA/ST Is Real?
See all 10 articles
General
8
What is there to do In Uncharted Waters Online?
What is UWC?
I can't purchase UWC. Are there any conditions?
How can I interact with the Uncharted Waters Online community?
Why do I get an error message when trying to make a purchase at the Pop-up Shop?
See all 8 articles
Technical
10
What are the system requirements to run Uncharted Waters Online?
When encountering Storms on the seas, my computer stops responding. What should I do?
As soon as I start sailing on the sea, my computer stops responding. What should I do?
What ID and password should I use to log in?
[UWO] My password works on the Papaya Play site but I can't login to the Game
See all 10 articles
Billing
11
Minimum Requirement For Purchases
How Do I Change My Currency Type?
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
Something Wrong With Transaction? (Razer Goldpin)
See all 11 articles
Gameplay <Aides>
3
When can I get an Aide?
How do I give my Aide a Ship to sail?
Will my Aide lose "Trust: if I change their ship?
Gameplay <Character>
5
Can I change my Character's Nation later?
I can't delete my Character...
Can I change my Character's appearance or Name later?
Does the Nation I select affect gameplay?
How many Characters can I create under the same account?
Gameplay <Company>
4
On what occasion is a Character automatically withdrawn from the Company it's affiliated with?
On what occasion is a Company automatically dismissed?
Director of my Company seems to have been offline for a long time and there is no way to contact him/her.
How do I apply to join a Company?
Gameplay <Events>
3
What is Epic Sea Feud?
What is Battle Campaign?
What is Academy Battle?
Gameplay <Items>
2
My Character can't put on some Equipment Items.
The item that I owned has disappeared from Inventory.
Gameplay <Jobs>
4
How many Jobs are there?
I'm an Adventurer. What should I do to level up quickly?
I'm a Merchant. What should I do to level up quickly?
I'm a Maritimer (Militant). What should I do to level up quickly?
Gameplay <Level Up>
3
I'm an Adventurer. What should I do to level up quickly?
I'm a Merchant. What should I do to level up quickly?
I'm a Maritimer (Militant). What should I do to level up quickly?
Gameplay <Seas>
1
Why does Water sometimes deplete faster than Food when on the sea?
Gameplay <Ships>
1
There is still a space in my Cargo but I can't obtain/buy Trade Goods anymore.
Gameplay <Skills>
2
Where can I learn Skills?
How many Skills can a Character learn?
Gameplay <Others>
3
What is Cultural Contribution and how do I earn it?
What are Roman Coins and what do they do?
How do I purchase Quarters?
La Tale
General
10
Does La Tale have a Discord server?
Are there any guides/tips for this game?
Can I change my character's name?
Can I reuse a deleted character's name?
Can I change my character's class?
See all 10 articles
Game Issues
11
The game won’t let me delete a character. What do I do?
I have reached the character deletion limit. How can I delete my character now?
I cannot switch to my main class after going to subclass. Why is that?
I was scammed! Can you help me?
How do I report an abusive player?
See all 11 articles
Account
8
Can you transfer items from my old character/account to my new character/account?
I forgot my password! What can I do?
Is account sharing allowed?
Can I link my Steam account to my Papaya Play account?
I was hacked! Can you help me?
See all 8 articles
Technical
13
What are the system requirements to run La Tale?
How do I take screenshots, and where do I find them?
How do I play with a gamepad or controller?
How do I change the game resolution?
Can I play La Tale on Mac OS?
See all 13 articles
Billing
8
I bought an item in the Fashion Shop, but my LTC was deducted, and I never received the item!
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
Something Wrong With Transaction? (Razer Goldpin)
How do I change my currency type?
See all 8 articles
Migration
3
What is Papaya Play?
What data will be transferred to Papaya Play through the migration service?
When can I start playing La Tale on Papaya Play?
Migration FAQ
0
War Rock
General
2
What Is The Minimum Age To Create An Account?
How To Submit A Ticket?
Account
4
My Account Has Been Blocked! Is There Any Way That I Can Get Unblocked?
How Do I Prevent Being Hacked? (Protecting Your Account)
I Was Hacked! How Do I Get My Items Back?
How do I delete my account?
Technical
2
What Is Bug Abuse?
I Saw Someone (Cheating, Hacking, Duping, Doing Something Wrong)! What Can I Do About It?
Billing
9
Minimum Requirement For Purchases
Something Wrong With Transaction? (Xsolla)
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Razer Goldpin)
How Do I Change My Currency Type?
See all 9 articles
Echo of Soul
General
18
Can I trade items/gold for real-life cash, or vice-versa?
Do I need to pay to play?
Can I play Echo of Soul from any country?
Which time zone is used in the game?
Can you restore items lost to failed improvement attempts?
See all 18 articles
Report
5
Someone scammed me! Can I get my cash/items back?
I found a bug/issue in the game. Can I report it?
How can I report other user's illegal activities?
Someone keeps killing my character! Can you do something?
Someone is insulting/harassing me via chat/PM's.
Account
10
Why was my account suspended?
Can you release the suspension on my account?
Can you help me transfer items between accounts/characters?
I forgot/can't reset my password. Can you help?
How do I delete my account?
See all 10 articles
Technical
5
My game client doesn't do anything after I enter my password.
What is Xigncode?
I can't create a character even though I have room for more
My Friend list is broken!
Am I allowed to use a VPN?
Tree of Savior
General
11
How can I be a CA (Community Advisors) in Tree of Savior Global?
Why can't I access my character?
I found an error/bug/typo. What should I do?
What is the character limit for team and character names?
How can I report a hacker/abusive player?
See all 11 articles
Technical
5
I can't download the game
What are the Minimum Requirements to Download the Game?
The game shut down. What do I do?
I got a Xigncode error message
[TOS] Error 1931 - Please try again as administrator
Billing
12
What is TOC (Tree of Savior Cash)?
What is the difference between TOC and TP?
How Do I Change My Currency Type?
What is a Chargeback?
Something Wrong With Transaction? (Paymentwall)
See all 12 articles
Account
7
[TOS] My account has been scammed/hacked
[TOS] I can't access the game, my ID and PW are correct!
[TOS]I forgot my password!
[TOS] How do I delete my Papaya Play account?
[TOS] I forgot my Papaya Play ID
See all 7 articles
Gameplay
5
[TOS] Why do I have less character slots?
[TOS] I can't advance my class even after buying the Medal of Honor!
[TOS] How do you buy at the Exchange Shop?
[TOS] I found a bug when playing TOS!
[TOS] I made a bid on the Black Market but didn't get the Auction Price
S.K.I.L.L. Special Force 2
General
2
What regions are available at the Papaya Play Service?
Game Guidelines (Rules)
Technical
2
Guide to fix the audio/sound issues
How to fix the Game Error Code 27000 (Error occurred while checking CRC)
Billing
7
How Do I Change My Currency Type?
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
Something Wrong With Transaction? (Razer Goldpin)
Do I need to pay to play S.K.I.L.L. Special Force 2?
See all 7 articles
Account
1
Can I transfer or recover my old Gameforge, Steam or PlayPark accounts?
Help Desk Software
by Freshdesk