As long as you still have access to the e-mail address associated with your account, you should be able to follow the steps in this link to reset your password.
If you're unable to access your account's primary email address but can still log in to Papaya Play, you can send a support ticket to have your primary email address changed. You will need to verify ownership of the account.
If you're unable to access your primary account, you can create another temporary account to submit a support ticket. You will need to verify ownership of the account.
To verify ownership of an account, please provide as much of the following information as you can:
- Papaya Play username:
- Papaya Play email:
- Date of last successful login:
- Date of last successful NDC purchase:
- OrderID of last successful NDC purchase: (delivered to your email upon purchasing in-game cash)
- Date of Papaya Play account registration:
- Location/IP address of Papaya Play account registration: