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Knowledge base
Blackshot SEA
General
6
Who can I look for if I have any questions?
What events can I take part in?
How can I report a hacker/abusive player?
I have an idea/feedback/suggestion that I would like to share with the GMs!
I did not receive my event prizes!
See all 6 articles
Account
6
Can I delete my account/character?
Why was I banned?
My account has been scammed/hacked
How can I migrate my old PlayOne/Garena account?
My account has been banned because my other user used hacktools on it
See all 6 articles
Billing
6
Minimum Requirement For Purchases
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
How can I top-up using Razer Gold PIN?
Something Wrong With Transaction? (Razer Goldpin)
See all 6 articles
Technical
0
Account Transfer FAQ
0
BlackShot GLB
Billing
8
Minimum Requirement For Purchases
How Do I Change My Currency Type?
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
Do I Need To Pay To Play ?
See all 8 articles
General
0
Account
1
How do I delete my account?
Technical
0
Uncharted Waters Online
New Players
10
What is there to do in Uncharted Waters Online?
What is UWC?
I can't purchase UWC. Are there any conditions?
How can I interact with the Uncharted Waters Online Community?
How Do I Tell If The GM/CA/ST Is Real?
See all 10 articles
General
8
What is there to do In Uncharted Waters Online?
What is UWC?
I can't purchase UWC. Are there any conditions?
How can I interact with the Uncharted Waters Online community?
Why do I get an error message when trying to make a purchase at the Pop-up Shop?
See all 8 articles
Technical
7
What are the system requirements to run Uncharted Waters Online?
When encountering Storms on the seas, my computer stops responding. What should I do?
As soon as I start sailing on the sea, my computer stops responding. What should I do?
What ID and password should I use to log in?
My password works on the Papaya Play site but I can't login to the Game
See all 7 articles
Billing
11
Minimum Requirement For Purchases
How Do I Change My Currency Type?
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
Something Wrong With Transaction? (Razer Goldpin)
See all 11 articles
Gameplay <Aides>
3
When can I get an Aide?
How do I give my Aide a Ship to sail?
Will my Aide lose "Trust: if I change their ship?
Gameplay <Character>
5
Can I change my Character's Nation later?
I can't delete my Character...
Can I change my Character's appearance or Name later?
Does the Nation I select affect gameplay?
How many Characters can I create under the same account?
Gameplay <Company>
4
On what occasion is a Character automatically withdrawn from the Company it's affiliated with?
On what occasion is a Company automatically dismissed?
Director of my Company seems to have been offline for a long time and there is no way to contact him/her.
How do I apply to join a Company?
Gameplay <Events>
3
What is Epic Sea Feud?
What is Battle Campaign?
What is Academy Battle?
Gameplay <Items>
2
My Character can't put on some Equipment Items.
The item that I owned has disappeared from Inventory.
Gameplay <Jobs>
4
How many Jobs are there?
I'm an Adventurer. What should I do to level up quickly?
I'm a Merchant. What should I do to level up quickly?
I'm a Maritimer (Militant). What should I do to level up quickly?
Gameplay <Level Up>
3
I'm an Adventurer. What should I do to level up quickly?
I'm a Merchant. What should I do to level up quickly?
I'm a Maritimer (Militant). What should I do to level up quickly?
Gameplay <Seas>
1
Why does Water sometimes deplete faster than Food when on the sea?
Gameplay <Ships>
1
There is still a space in my Cargo but I can't obtain/buy Trade Goods anymore.
Gameplay <Skills>
2
Where can I learn Skills?
How many Skills can a Character learn?
Gameplay <Others>
3
What is Cultural Contribution and how do I earn it?
What are Roman Coins and what do they do?
How do I purchase Quarters?
La Tale
General
10
Does La Tale have a Discord server?
Are there any guides/tips for this game?
Can I change my character's name?
Can I reuse a deleted character's name?
Can I change my character's class?
See all 10 articles
Game Issues
11
The game won’t let me delete a character. What do I do?
I have reached the character deletion limit. How can I delete my character now?
I cannot switch to my main class after going to subclass. Why is that?
I was scammed! Can you help me?
How do I report an abusive player?
See all 11 articles
Account
8
Can you transfer items from my old character/account to my new character/account?
I forgot my password! What can I do?
Is account sharing allowed?
Can I link my Steam account to my Papaya Play account?
I was hacked! Can you help me?
See all 8 articles
Technical
13
What are the system requirements to run La Tale?
How do I take screenshots, and where do I find them?
How do I play with a gamepad or controller?
How do I change the game resolution?
Can I play La Tale on Mac OS?
See all 13 articles
Billing
8
I bought an item in the Fashion Shop, but my LTC was deducted, and I never received the item!
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Xsolla)
Something Wrong With Transaction? (Razer Goldpin)
How do I change my currency type?
See all 8 articles
Migration
3
What is Papaya Play?
What data will be transferred to Papaya Play through the migration service?
When can I start playing La Tale on Papaya Play?
Migration FAQ
0
War Rock
General
2
What Is The Minimum Age To Create An Account?
How To Submit A Ticket?
Account
4
My Account Has Been Blocked! Is There Any Way That I Can Get Unblocked?
How Do I Prevent Being Hacked? (Protecting Your Account)
I Was Hacked! How Do I Get My Items Back?
How do I delete my account?
Technical
2
What Is Bug Abuse?
I Saw Someone (Cheating, Hacking, Duping, Doing Something Wrong)! What Can I Do About It?
Billing
9
Minimum Requirement For Purchases
Something Wrong With Transaction? (Xsolla)
Something Wrong With Transaction? (Paymentwall)
Something Wrong With Transaction? (Razer Goldpin)
How Do I Change My Currency Type?
See all 9 articles
Nine Dragons
General
17
Can I trade items/gold for real-life cash, or vice-versa?
Can I play in Asia?
Can you restore items lost to failed reinforcement attempts?
I lost my item to a scam. Can I get it back?
I was unable to access my account for a few days. Can you refund/extend my temporary items?
See all 17 articles
Report
5
I found a bug/issue in the game. Can I report it?
I have an idea/suggestion for the game. Where can I share it?
How can I report other user's illegal activities?
Someone keeps killing my character! Can you do something?
Someone is insulting/harassing me via chat/PM's.
Billing
3
Do I need to pay to play?
What are the Payment Requirements? (NDC)
What is a Chargeback?
Account
10
Can you release the suspension on my account?
Can you help me transfer items between accounts/characters?
I haven't played in a long time, and forgot my accountID/password. Can you help?
How do I delete my account?
How do I reset my secondary password/PIN?
See all 10 articles
Echo of Soul
Transfer
14
Do I need to transfer my character data?
When will the Echo of Soul game service be available?
Will the Echo of Soul game service launch in all regions simultaneously?
What is Papaya Play?
Why did Papaya Play decide to acquire Echo of Soul?
See all 14 articles
Help Desk Software
by Freshdesk Support Desk