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Can I trade items/gold for real-life cash, or vice-versa?
Real World Trading (RWT), outside of the game's cash shop, is a violation of the Papaya Play Terms of Use, and not permitted. Players who are confirmed ...
Sat, 15 Apr, 2023 at 1:25 AM
Do I need to pay to play?
There is no charge to download and play any Papaya Play titles, including Echo of Soul, and no payment information needs to be registered. There are options...
Sat, 15 Apr, 2023 at 2:07 AM
Can I play Echo of Soul from any country?
Echo of Soul Global is not region-locked, so the game service does not restrict access by region/country.
Sat, 15 Apr, 2023 at 3:59 AM
Which time zone is used in the game?
Echo of Soul's in-game clock is always set to Central European Time (CET) (UTC +1).
Mon, 18 Dec, 2023 at 5:24 PM
Can you restore items lost to failed improvement attempts?
The risk of losing items such as jewels and Soul Stones is part of the crafting/upgrading system, and we are unable to restore them, so long as the system i...
Sat, 15 Apr, 2023 at 1:27 AM
Someone claiming to be a GM is speaking with me. Are they for real?
If Papaya Play ever requires you to verify account information, we will only do so via email or the support system. GM's will NEVER ask you for your pas...
Sat, 15 Apr, 2023 at 5:49 AM
Someone sent me a link to a website to claim free rewards. Is this legit?
No! This is a very common scamming technique. We will NEVER ask you to enter your accountID or password anywhere, except for the Echo of Soul game client an...
Sat, 15 Apr, 2023 at 1:31 AM
I lost my item! Can I get it back?
We may be able to offer assistance, depending on the manner in which the item was lost. First, you must send a support ticket within 10 business days of...
Thu, 1 Feb, 2024 at 11:46 AM
I opened a bunch of boxes and didn't get anything good. I think your system is broken.
The items contained within random boxes, and all other random mechanics in Echo of Soul, are based upon fixed probabilities, which are verified as part of t...
Sat, 15 Apr, 2023 at 1:36 AM
Can I use the Marketplace to transfer items between accounts?
Many items in Echo of Soul are set such that they cannot be directly traded between characters, but can be put on sale on the Marketplace. Some players use...
Thu, 11 May, 2023 at 3:13 AM