Please be sure to send us a Support Ticket and prepare a proof of ownership.
Our Support Team will advise you on how you can recover your account and assist you in temporarily blocking the scammed/hacked account if sufficient proof of ownership is provided.
We recommend that to avoid getting scammed or hacked, never share your account info with anyone, especially not your password.
If your account is used by someone else and gets permanently banned for violating our abuse policy, we will be unable to unban it.
Please check our Game Operation Policy for more details.