Papaya Play

If your account has been suspended from access to the Echo of Soul game client, you should still able to log in to the Papaya Play website and submit a supp...

Players have, on rare occasions, successfully appealed long-term or permanent account suspensions. This is done at our discretion, and generally involves ei...

Item transfers between characters and/or accounts are limited to what is permitted by in-game trading/storage system. We can occasionally make exception...

As long as you still have access to the e-mail address associated with your account, you should be able to follow the steps in this link to reset your passw...

Please note that the account deletion is a serious action, and deleted accounts CANNOT be recovered, under ANY circumstances. Before proceeding, please ...

Secondary passwords must be reset by support. Please submit a support ticket. In order to verify ownership, we will require you to provide at least one ...

We may be able to assist you in recovering a lost/compromised account. Please contact support, and provide as much of the following information as you have...

Sharing, selling/trading, or giving away accounts is a violation of the Terms of Use.  Shared accounts are far more likely to be compromised or stolen. ...

Our plan is to maintain the previous publisher’s approach of limiting players to a single game client. Players can to own multiple accounts, but playing...

Our second server, Ragnarok, opened on January 27th, 2023. Players who pre-registered for Ragnarok were eligible to claim a special reward package, includin...