Our friendly neighborhood SEA Game Masters (GMs) and Game Assistants (GAs) are always more than willing to give you a hand with your questions! They can be reached either via Support Ticket or Discord.
To contact them via Support Ticket, go here: https://www.papayaplay.com/portal.do?tp=support.request
To contact via Discord, go here: http://discord.gg/blackshot
The list of GMs and GAs can be found here: http://forum.papayaplay.com/index.php?p=/discussion/365222/info-blackshot-sea-gm-team