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I bought an item in the Fashion Shop, but my LTC was deducted, and I never received the item!
This issue usually is encountered with the in-game message "An error has occurred. Please submit a support ticket through the website." You wi...
Sat, 26 Sep, 2020 at 7:06 AM
Something Wrong With Transaction? (Paymentwall)
For issues with purchases through the Papaya Play Charge Portal involving Paymentwall (Credit Card / PayPal / Terminal3) the following process must be follo...
Wed, 24 Mar, 2021 at 8:02 AM
Something Wrong With Transaction? (Xsolla)
For issues with purchases through the Papaya Play Charge Portal involving Xsolla this process must be followed: 1. Go to the Charge Portal https://www.p...
Wed, 24 Mar, 2021 at 6:55 AM
Something Wrong With Transaction? (Razer Goldpin)
1. Go to the Charge Portal https://www.papayaplay.com/shop/main.do and click on the green bubble in the bottom right that says “Help” 2. Click on &quo...
Wed, 24 Mar, 2021 at 9:39 AM
How do I change my currency type?
By default, the currency type attached to your account is reflective of your account’s country of origin (ie. if you created your account in Canada, your de...
Sat, 26 Sep, 2020 at 7:07 AM
Do I need to pay to play?
There will be no charge to download and play BlackShot, Dekaron, La Tale, War Rock, or UWO. Any additional games are planned to be Free to Play. There are o...
Sat, 26 Sep, 2020 at 7:07 AM
Payment Gateway (Xsolla, Paymentwall) support isn't helping!
If payment gateways have not been able to resolve your issue, then you can contact us at support@papayaplay.com.   Please provide as much information you ...
Sat, 26 Sep, 2020 at 7:07 AM