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General

How can I be a CA (Community Advisors) in Tree of Savior Global?
If you would like to help us GMs out and become more involved in the game and events, be one of our CAs (Community Advisors)! Here are what CAs do: - G...
Wed, 5 Apr, 2023 at 9:44 AM
Why can't I access my character?
If you cannot access your character, please send us a Support ticket with a screenshot of the popup message that appears on your screen. We will investigat...
Wed, 31 May, 2023 at 8:20 AM
I found an error/bug/typo. What should I do?
Please send a ticket to Support or create a forum on our Discord Server if you encounter any errors, bugs, or typos while playing the game. When sending a ...
Wed, 31 May, 2023 at 8:22 AM
What is the character limit for team and character names?
The rules for creating team and character names are as follows: You can use alphabetical or numeric characters (minimum: 3, maximum: 16) to create your...
Wed, 31 May, 2023 at 8:25 AM
How can I report a hacker/abusive player?
To submit any abusive player, please send us a Support Ticket with the following information. - Team name of Hacker/Abuser: - Offense: - Screenshot or re...
Wed, 31 May, 2023 at 8:30 AM
I have an idea/feedback/suggestion that I would like to share with the GMs!
We strongly welcome all constructive feedback and would love to hear from you! Please feel free to send a Ticket to Support or create a Forum post in our D...
Wed, 31 May, 2023 at 8:31 AM
I didn't receive my event prizes!
Please send us the following information through a Support Ticket: - Team name:  - Date & Time of Event:  - Name of Event:  - Screenshot (if any) Our ...
Wed, 31 May, 2023 at 8:33 AM
Which timezone does the game follow? Where is the server located?
The server itself will be located in Canada - Quebec region. Our company is located in the Pacific time zone so we will have the server time in PDT (Pacifi...
Wed, 31 May, 2023 at 8:36 AM
What can Papaya Play do as the Publisher of the game?
Here at Papaya Play, we know that games thrive and grow through their communities, so we’ll be paying close attention to our community. We aim for a game co...
Wed, 31 May, 2023 at 8:08 AM
Are Third-Party Programs allowed in this Server?
The use of third-party programs to gain an unfair advantage (cheating) is strictly prohibited and once detected your account will be permanently banned with...
Wed, 9 Aug, 2023 at 8:16 AM