Papaya Play

For issues with purchases through the Papaya Play Charge Portal involving Paymentwall (Credit Card / PayPal / Terminal3) the following process must be follo...

For issues with purchases through the Papaya Play Charge Portal involving Xsolla this process must be followed: 1. Go to the Charge Portal https://www.p...

1. Go to the Charge Portal https://www.papayaplay.com/shop/main.do and click on the green bubble in the bottom right that says “Help” 2. Click on &quo...

A chargeback happens when a bank/payment gateway reverses a purchase of in-game paid currency made from your account. In-game paid currencies include: NDC...

There will be no charge to download and play BlackShot, Dekaron, La Tale, War Rock, UWO. Any additional games are planned to be Free to Play. There are opti...

If PGs have not been able to resolve your issue then you can contact us at Support@papayaplay.com.   Please provide as much information you can in regards...

Account verification is necessary in order to use UWC for the Wheel. You will find a "10004 : Exception" Error if this is the case. To verify...

The following steps should help solve most of these issues: Access your Papaya Play account by going to the website and clicking on your Account name o...

Usually when there is an error involving an in-game purchase with UWC the system will automatically refund that amount in a short period of time.  You may ...

In order to purchase UWC, your Papaya Account needs to meet the following conditions: All of the levels (Adventure/Trade/Battle) of one of your characters...