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Billing

Billing

Minimum Requirement For Purchases
Requirements to Purchase In-Game Cash in Each Game [Common] If you are unable to purchase more In-Game Cash, you may have reached your Daily/Weekly/Monthly...
Sat, 26 Sep, 2020 at 7:50 AM
How Do I Change My Currency Type?
By default, the currency type attached to your account is reflective of your account’s country of origin (ie. if you created your account in Canada, your de...
Sat, 26 Sep, 2020 at 7:50 AM
Something Wrong With Transaction? (Paymentwall)
For issues with purchases through the Papaya Play Charge Portal involving Paymentwall (Credit Card / PayPal / Terminal3) the following process must be follo...
Wed, 24 Mar, 2021 at 7:53 AM
Something Wrong With Transaction? (Xsolla)
For issues with purchases through the Papaya Play Charge Portal involving Xsolla this process must be followed: 1. Go to the Charge Portal https://www.p...
Wed, 24 Mar, 2021 at 6:49 AM
Something Wrong With Transaction? (Razer Goldpin)
1. Go to the Charge Portal https://www.papayaplay.com/shop/main.do and click on the green bubble in the bottom right that says “Help” 2. Click on &quo...
Wed, 24 Mar, 2021 at 9:40 AM
Do I Need To Pay To Play ?
There will be no charge to download and play BlackShot, Dekaron, La Tale, War Rock, UWO. Any additional games are planned to be Free to Play. There are opti...
Sat, 26 Sep, 2020 at 7:51 AM
PGs(Xsolla, Paymentwall) Support Isn't Helping!
If PGs have not been able to resolve your issue then you can contact us at Support@papayaplay.com.   Please provide as much information you can in regards...
Sat, 26 Sep, 2020 at 7:51 AM
I can't make a purchase at the Pop-up Shop
The below steps should help solve most of this issue: 1) Access your Papaya Play account by going to the website and clicking on your Account name on th...
Thu, 24 Dec, 2020 at 6:09 AM