If the issue is persisting after several tries, please send in a new ticket with the following information, so we can investigate your case:

  • If a error message popped up or not (if yes, please send a screenshot in the Ticket)
  • When/how the error message popped up (if you did anything specific)
  • If there were any other issues when the error happened
  • If it happened once or several times
  • If it happens with your other characters
  • Client version (32bit/64bit)