Papaya Play

General 6

• Who can I look for if I have any questions?
• What events can I take part in?
• How can I report a hacker/abusive player?
• I have an idea/feedback/suggestion that I would like to share with the GMs!
• I did not receive my event prizes!

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Account 6

• Can I delete my account/character?
• Why was I banned?
• My account has been scammed/hacked
• How can I migrate my old PlayOne/Garena account?
• My account has been banned because my other user used hacktools on it

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Billing 6

• Minimum Requirement For Purchases
• Something Wrong With Transaction? (Paymentwall)
• Something Wrong With Transaction? (Xsolla)
• How can I top-up using Razer Gold PIN?
• Something Wrong With Transaction? (Razer Goldpin)

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Technical 0

Account Transfer FAQ 0

Billing 8

• Minimum Requirement For Purchases
• How Do I Change My Currency Type?
• Something Wrong With Transaction? (Paymentwall)
• Something Wrong With Transaction? (Xsolla)
• Do I Need To Pay To Play ?

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General 0

Account 1

• How do I delete my account?

Technical 0

New Players 10

• What is there to do in Uncharted Waters Online?
• What is UWC?
• I can't purchase UWC. Are there any conditions?
• How can I interact with the Uncharted Waters Online Community?
• How Do I Tell If The GM/CA/ST Is Real?

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General 8

• What is there to do In Uncharted Waters Online?
• What is UWC?
• I can't purchase UWC. Are there any conditions?
• How can I interact with the Uncharted Waters Online community?
• Why do I get an error message when trying to make a purchase at the Pop-up Shop?

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Technical 7

• What are the system requirements to run Uncharted Waters Online?
• When encountering Storms on the seas, my computer stops responding. What should I do?
• As soon as I start sailing on the sea, my computer stops responding. What should I do?
• What ID and password should I use to log in?
• My password works on the Papaya Play site but I can't login to the Game

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Billing 11

• Minimum Requirement For Purchases
• How Do I Change My Currency Type?
• Something Wrong With Transaction? (Paymentwall)
• Something Wrong With Transaction? (Xsolla)
• Something Wrong With Transaction? (Razer Goldpin)

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Gameplay <Aides> 3

• When can I get an Aide?
• How do I give my Aide a Ship to sail?
• Will my Aide lose "Trust: if I change their ship?

Gameplay <Character> 5

• Can I change my Character's Nation later?
• I can't delete my Character...
• Can I change my Character's appearance or Name later?
• Does the Nation I select affect gameplay?
• How many Characters can I create under the same account?

Gameplay <Company> 4

• On what occasion is a Character automatically withdrawn from the Company it's affiliated with?
• On what occasion is a Company automatically dismissed?
• Director of my Company seems to have been offline for a long time and there is no way to contact him/her.
• How do I apply to join a Company?

Gameplay <Events> 3

• What is Epic Sea Feud?
• What is Battle Campaign?
• What is Academy Battle?

Gameplay <Items> 2

• My Character can't put on some Equipment Items.
• The item that I owned has disappeared from Inventory.

Gameplay <Jobs> 4

• How many Jobs are there?
• I'm an Adventurer. What should I do to level up quickly?
• I'm a Merchant. What should I do to level up quickly?
• I'm a Maritimer (Militant). What should I do to level up quickly?

Gameplay <Level Up> 3

• I'm an Adventurer. What should I do to level up quickly?
• I'm a Merchant. What should I do to level up quickly?
• I'm a Maritimer (Militant). What should I do to level up quickly?

Gameplay <Seas> 1

• Why does Water sometimes deplete faster than Food when on the sea?

Gameplay <Ships> 1

• There is still a space in my Cargo but I can't obtain/buy Trade Goods anymore.

Gameplay <Skills> 2

• Where can I learn Skills?
• How many Skills can a Character learn?

Gameplay <Others> 3

• What is Cultural Contribution and how do I earn it?
• What are Roman Coins and what do they do?
• How do I purchase Quarters?

General 10

• Does La Tale have a Discord server?
• Are there any guides/tips for this game?
• Can I change my character's name?
• Can I reuse a deleted character's name?
• Can I change my character's class?

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Game Issues 11

• The game won’t let me delete a character. What do I do?
• I have reached the character deletion limit. How can I delete my character now?
• I cannot switch to my main class after going to subclass. Why is that?
• I was scammed! Can you help me?
• How do I report an abusive player?

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Account 8

• Can you transfer items from my old character/account to my new character/account?
• I forgot my password! What can I do?
• Is account sharing allowed?
• Can I link my Steam account to my Papaya Play account?
• I was hacked! Can you help me?

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Technical 13

• What are the system requirements to run La Tale?
• How do I take screenshots, and where do I find them?
• How do I play with a gamepad or controller?
• How do I change the game resolution?
• Can I play La Tale on Mac OS?

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Billing 8

• I bought an item in the Fashion Shop, but my LTC was deducted, and I never received the item!
• Something Wrong With Transaction? (Paymentwall)
• Something Wrong With Transaction? (Xsolla)
• Something Wrong With Transaction? (Razer Goldpin)
• How do I change my currency type?

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Migration 3

• What is Papaya Play?
• What data will be transferred to Papaya Play through the migration service?
• When can I start playing La Tale on Papaya Play?

Migration FAQ 0

General 2

• What Is The Minimum Age To Create An Account?
• How To Submit A Ticket?

Account 4

• My Account Has Been Blocked! Is There Any Way That I Can Get Unblocked?
• How Do I Prevent Being Hacked? (Protecting Your Account)
• I Was Hacked! How Do I Get My Items Back?
• How do I delete my account?

Technical 2

• What Is Bug Abuse?
• I Saw Someone (Cheating, Hacking, Duping, Doing Something Wrong)! What Can I Do About It?

Billing 9

• Minimum Requirement For Purchases
• Something Wrong With Transaction? (Xsolla)
• Something Wrong With Transaction? (Paymentwall)
• Something Wrong With Transaction? (Razer Goldpin)
• How Do I Change My Currency Type?

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General 17

• Can I trade items/gold for real-life cash, or vice-versa?
• Can I play in Asia?
• Can you restore items lost to failed reinforcement attempts?
• I lost my item to a scam. Can I get it back?
• I was unable to access my account for a few days. Can you refund/extend my temporary items?

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Report 5

• I found a bug/issue in the game. Can I report it?
• I have an idea/suggestion for the game. Where can I share it?
• How can I report other user's illegal activities?
• Someone keeps killing my character! Can you do something?
• Someone is insulting/harassing me via chat/PM's.

Billing 3

• Do I need to pay to play?
• What are the Payment Requirements? (NDC)
• What is a Chargeback?

Account 10

• Can you release the suspension on my account?
• Can you help me transfer items between accounts/characters?
• I haven't played in a long time, and forgot my accountID/password. Can you help?
• How do I delete my account?
• How do I reset my secondary password/PIN?

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Transfer 14

• Do I need to transfer my character data?
• When will the Echo of Soul game service be available?
• Will the Echo of Soul game service launch in all regions simultaneously?
• What is Papaya Play?
• Why did Papaya Play decide to acquire Echo of Soul?

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