Although on the Papaya Play site most passwords work, when the password is used for logging in to the UWO client it seems that there are more restrictions to it, and if it does not comply with the limits you will find an error message, saying "Papaya play ID and/or password you have entered do not match"

The password restrictions of the game client are as follows:

  • The password must be 20 letters or less and can be combined with uppercase letters, lowercase letters, numbers, and symbols.
  • You can include most symbols in your password such as: !#$%&’()*+,-./:;<=>?@[\]^_`{|}~
  • However, these symbols are counted as 3 regular letters or numbers.

Please try changing your password according to the requirements above, in the following link:

If you still have issues after following the steps above, please send a Ticket to the UWO Support Desk.