If the game launcher does not start or respond, the issue may be caused by antivirus software running on your PC.
Please try the following steps, then restart the game launcher:
* Add Closers to your antivirus software’s exclusion list.
* Close any antivirus programs currently running on your PC.
If the issue persists after trying the steps above, please contact Customer Support for further assistance. When submitting your report, please include the required log file by following the steps below.
? How to report game launcher crash issues
1. Go to your Closers installation folder and locate the PATCHER log file.
✔️ Closers folder → Log folder → PATCHER_(date)_(time).log
Example: PATCHER_20240104_175314.log
2. Compress the log file into a ZIP file.
You may also upload the file to Google Drive and share the link with us. Please make sure access is enabled.
3. Provide the date and approximate time when the crash occurred.
4. Provide your PC specifications by attaching the following screenshots:
* Open File Explorer, right-click This PC, and select Properties.
* Right-click your Desktop, open NVIDIA Control Panel, and go to Home.
5. Submit a brief summary of the issue along with your log file and screenshots to Customer Support.