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Issues related to managing your Papaya Play account for Nine Dragons

Can you release the suspension on my account?
Players have, on rare occasions, successfully appealed permanent account suspensions. This is done at our discretion, and generally involves either new evid...
Fri, 30 Apr, 2021 at 9:32 AM
Can you help me transfer items between accounts/characters?
Item transfers between characters and/or accounts are limited to what is permitted by the in-game trading system. If you cannot normally trade an item betwe...
Fri, 30 Apr, 2021 at 8:31 AM
I haven't played in a long time, and forgot my accountID/password. Can you help?
There is a possibility that we can verify your ownership of an account. Please send a support ticket and include as much of the following information as...
Fri, 30 Apr, 2021 at 9:54 AM
How do I delete my account?
Please note that the account deletion is a serious action, and deleted accounts CANNOT be recovered, under any circumstances. Before proceeding please r...
Sat, 14 Aug, 2021 at 7:12 AM
How do I reset my secondary password/PIN?
Secondary passwords must be reset by support. Please submit a support ticket, with as much of the following information as you have available: - In-game Ch...
Fri, 30 Apr, 2021 at 9:54 AM
My account got hacked/stolen. What should I do?
We may be able to assist you in recovering a lost account. Please contact support, and provide as much of the following information as you have available: ...
Tue, 11 May, 2021 at 5:55 AM
Can I import my Nine Dragons character data from another server?
No. Papaya Play's Nine Dragons Service is intended to be a fresh starting experience for all players, and we have no means of accessing character data ...
Fri, 30 Apr, 2021 at 9:57 AM
Why was I banned?
You must submit a support request to be provided information on the nature and length of your account suspension. If your account has been suspended from ac...
Fri, 30 Apr, 2021 at 10:08 AM
Am I allowed to own and operate multiple accounts simultaneously?
Users are permitted to register and operate as many accounts as they wish. However, you may be required to verify ownership of these accounts separately in ...
Fri, 30 Apr, 2021 at 10:16 AM
Am I allowed to share/trade accounts?
Sharing, selling, or giving away accounts is not a violation of the Terms of Use. However, in instances where we would assist in recovering items stolen fro...
Fri, 30 Apr, 2021 at 10:21 AM