Papaya Play

Players have, on rare occasions, successfully appealed permanent account suspensions. This is done at our discretion, and generally involves either new evid...

Item transfers between characters and/or accounts are limited to what is permitted by the in-game trading system. If you cannot normally trade an item b...

If you're unable to access your primary account, you can create another temporary account to submit a support ticket, and we can provide you with your p...

Please note that the account deletion is a serious action, and deleted accounts CANNOT be recovered, under any circumstances. Before proceeding please r...

Secondary passwords must be reset by support. Please submit a support ticket. In order to verify ownership, we will require you to provide at least one ...

We may be able to assist you in recovering a lost account. Please contact support, and provide as much of the following information as you have available: ...

No. Papaya Play's Nine Dragons Service is intended to be a fresh starting experience for all players, and we have no means of accessing character data f...

Details on account suspensions are only provided directly to the verified account owner. Please submit a support request, and we will provide whatever infor...

Users are permitted to register and operate as many accounts as they wish. However, you may be required to verify ownership of these accounts separately in ...

Sharing, selling, or giving away accounts is not a direct violation of the Terms of Use.  However, shared accounts are far more likely to be compromised...