Secondary passwords must be reset by support. Please submit a support ticket, with as much of the following information as you have available:

- In-game Character's Name & Level:
- Location/IP address: (If you don’t know your IP address, you can find it out here: https://www.whatismyip.com/)

- Date of Papaya Play account registration: 

- Location/IP address of Papaya Play account registration: 

- OrderID of last successful NDC purchase: (delivered to your email upon purchasing in-game cash)