We may be able to assist you in recovering a lost account.

Please contact support, and provide as much of the following information as you have available:

- Papaya Play username:

- Papaya Play email:

- Date of last successful login:

- In-game Character's Name & Level:

- Your full name:

- Date of last successful NDC purchase:

- OrderID of last successful NDC purchase: (delivered to your email upon purchasing in-game cash)

- Date of Papaya Play account registration: 

- Location/IP address of Papaya Play account registration:


You are required to contact support within 10 days of discovering your account has been compromised. Otherwise we will be unable to offer support.