You must submit a support request to be provided information on the nature and length of your account suspension. If your account has been suspended from access to the Nine Dragons game client but you are still able to log in to the Papaya Play website, you may submit a support ticket with the suspended account.

If your Papaya Play account has been suspended, you may request information from another account, but you will be required to first verify that you are the account's legitimate owner.

In order to maintain security in our cheat detection practices, we may not be able to disclose specific information or the date and time the infraction took place. Any requests for such information may be ignored.