If you're unable to access your primary account, you can create another temporary account to submit a support ticket, and we can provide you with your primary account data once you've verified ownership.
Please send a support ticket and include as much of the following information on the account you are trying to access, as you have available:
- Papaya Play username:
- Papaya Play email:
- Date of last successful login:
- In-game Character's Name & Level:
- Your full name:
- Date of last successful NDC purchase:
- OrderID of last successful NDC purchase: (delivered to your email upon purchasing in-game cash)
- Date of Papaya Play account registration:
- Location/IP address of Papaya Play account registration: