If you're unable to access your primary account, you can create another temporary account to submit a support ticket, and we can provide you with your primary account data once you've verified ownership.

Please send a support ticket and include as much of the following information on the account you are trying to access, as you have available:

- Papaya Play username:

- Papaya Play email:

- Date of last successful login:

- In-game Character's Name & Level:

- Your full name:

- Date of last successful NDC purchase:

- OrderID of last successful NDC purchase: (delivered to your email upon purchasing in-game cash)

- Date of Papaya Play account registration: 

- Location/IP address of Papaya Play account registration: