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General questions which don't fit into any other category

Can I trade items/gold for real-life cash, or vice-versa?
Real World Trading (RWT), outside of the game's cash shop, is a violation of the Papaya Play Terms of Use, and not permitted. Players who are confirmed...
Fri, 30 Apr, 2021 at 9:07 AM
Can I play in Asia?
You can connect to the Nine Dragons client through most IP addresses in the Southeast Asian regions, with the exception of Korea, China, and Vietnam. Our p...
Thu, 27 May, 2021 at 7:58 AM
I lost my item to a scam. Can I get it back?
We are unable to recover items lost to scams, as we have no ability to verify agreements or exchanges outside of the existing trade system. All in-game trad...
Fri, 30 Apr, 2021 at 8:38 AM
I was unable to access my account for a few days. Can you refund/extend my temporary items?
Unfortunately not. While issues sometimes arise that leave players unable to access their account, and any temporary bonuses their characters might posses, ...
Fri, 30 Apr, 2021 at 8:39 AM
Someone sent me a link to a website to claim free rewards, is this legit?
No! This is a very common scamming technique. We will NEVER ask you to enter your accountID or password anywhere, except for the Nine Dragons client and the...
Fri, 30 Apr, 2021 at 10:01 AM
I lost my item! Can I get it back?
We may be able to offer assistance, depending on the manner in which the item was lost. First, you must send a support ticket within 10 business days of lo...
Thu, 15 Jul, 2021 at 2:07 AM
My Hero Band's leader is missing, can you make me leader?
A Hero Band is considered "abandoned" by its leader if the lead character has not logged in for at least one month, and the leader hasn't ind...
Thu, 12 Aug, 2021 at 9:15 AM