We may be able to offer assistance, depending on the manner in which the item was lost.
First, you must send a support ticket within 10 business days of losing the item.
Second, the item must have been lost in a manner where restoring it would not provide any kind of unfair advantage.
For example, we can usually restore items lost in the following manner:
- Destroyed
- Extracted
- Lost due to verifiable bug
- Spent on purchasing unintended item (the purchased item must remain unused)
- Opened box (non-random contents)
We CANNOT restore items lost in the following manners:
- Failed enhancement attempt
- Traded to another player
- Sold to an NPC vendor
- Accidentally used consumable item
- Opened box (random contents)
If you are uncertain, you may still ask for a restoration.
However, we reserve the right to refuse to restore any item where we feel that doing so provides an unreasonable advantage to the player.
To request an item be restored, please send a support ticket with the following information:
- Character name and server:
- Item name (exact text if possible):
- Time/date at which item was lost, or last confirmed time/date you had it:
- Any other relevant details: