Harassing other uses is a violation of the Terms of Use, and not permitted. However, what is considered "harassment" can be subjective, so we ask that you first make use of the Blacklist function in order to avoid seeing any in-game chat from a specific character.
If the harassment continues across different characters, or is of an especially egregious nature, submit a support ticket about the incident, including the exact name of the character(s) being reported, and the time the incident(s) took place. Include screenshots of the dialogue, if possible.
Please be advised that any actions which may be taken against offending accounts are internal matters. To preserve account security and prevent punitive reporting, we do not disclose specific information as to whether account action has taken place or for what reason, except to the verified account owner.