If you are having trouble logging in and you see this message, it is either the following.


  1. Your password has too many special characters;
    * Check this troubleshooting article for more details.

    Try changing your password with the following conditions:
    The password restrictions of the game client is as follows:
    - The password must be 20 letters or less and can be combined with uppercase letters, lowercase letters, numbers, and symbols.
    - You can include most symbols in your password such as: !#$%&’()*+,-./:;<=>?@[\]^_`{|}~
    - However, these symbols are counted as 3 regular letters or numbers.

    You can change your password at this link.

  2. You have put in your email address instead of your Papaya Play ID

    Try putting in your Papaya Play ID in the ID part instead.
    If you are not sure of your Papaya Play ID, please send in a Support Tickets

If you are still having issues, send in a Support Ticket and we can assist.