Here are some solutions to common technical problems that players have encountered.
Please try them in order:

  1. Reboot computer. 
    Start with a simple reboot of your computer. Sometimes, this can solve minor glitches and issues.

  2. Disable Anti-Virus/Internet Security:
    Disable any real-time anti-virus or Internet security programs.
    Some anti-virus software might falsely detect GameGuard as a virus, preventing the game from functioning properly.
    If you still face issues, consider uninstalling them.

  3. Identify Conflicting Programs:
    GameGuard will indicate which program is causing issues when it closes the game. Uninstall any program mentioned, especially third-party applications that modify game files or provide macros, hotkeys, auto-clickers, or game boosters.

  4. Firewall Settings:
    Check your computer's Firewall settings.
    If you find that it's blocking the game's internet access, either disable it or uninstall it.

  5. Update Windows:
    Ensure your Windows operating system is updated to the latest version. If not, update it.
    Sometimes, outdated operating systems can cause compatibility issues.

  6. Disable Windows Defender:
    If you use Windows Defender, try turning it off.
    Navigate through Start -> Search “Windows Defender” -> Tools -> Administrator -> uncheck “use this program.”

  7. GameGuard Folder:
    Delete the GameGuard folder under the game directory and launch the game.
    You can find the game folder by searching for 'gvonline.exe' on your computer.

  8. Administrator Privileges:
    Make sure you are logged into an account with full Administrator privileges on your computer.

  9. Disk Space:
    Ensure you have enough disk space, typically 20 GB of free space should be sufficient for the game to run smoothly.

  10. Install Path:
    install the game in a directory that doesn’t contain non-English letters in the path.
    If your username has non-English letters, and you install the game under the default folder, it could cause issues.

  11. Reinstall the Game:
    If all else fails, uninstall the game completely, delete the game folder, and then reinstall the game from the official UWO website.

If you are still experiencing issues after trying these solutions, we kindly request you submit a support ticket. 

In order for us to assist you comprehensively, we ask you to send in details with screenshots of the error messages.