Please provide us the following information in a new ticket, in order for us to check the account and to confirm your ownership of your account:

- The date the account was created (as accurate as possible):

- The city and country where you made this account:

- Name of the character(s) in this account:

- The character's or characters' gender:

- The characters' or characters' nation:

- Character's or characters' levels (Adv/Trd/Btl):

- The kinds of ships that the character(s) currently has:

- Name of the ships the character(s) currently has:

- Any items you know that this character(s) currently carries: