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Something Wrong With Transaction? (Xsolla)
For issues with purchases through the Papaya Play Charge Portal involving Xsolla this process must be followed: 1. Go to the Charge Portal https://www.p...
Wed, 24 Mar, 2021 at 7:00 AM
Something Wrong With Transaction? (Paymentwall)
For issues with purchases through the Papaya Play Charge Portal involving Paymentwall (Credit Card / PayPal / Terminal3) the following process must be follo...
Wed, 24 Mar, 2021 at 8:08 AM
Something Wrong With Transaction? (Razer Goldpin)
1. Go to the Charge Portal https://www.papayaplay.com/shop/main.do and click on the green bubble in the bottom right that says “Help” 2. Click on &quo...
Wed, 24 Mar, 2021 at 9:36 AM
Is purchasing in-game money from third-party sites allowed?
Purchasing in-game money from third-party sites in exchange for real-world currency is considered a Real-Money Trade (RMT). Not only is this practice not al...
Wed, 6 Jan, 2021 at 11:07 AM
Payment Gateway (Xsolla, Paymentwall) support isn't helping!
If payment gateways have not been able to resolve your issue, then you can contact us at our support platform.   Please provide as much information you ca...
Tue, 10 Nov, 2020 at 10:23 AM