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Can you transfer items from my old character/account to my new character/account?
No. We do not provide item transfers of this sort. If it is a tradeable item, please trade them in-game.
Tue, 10 Nov, 2020 at 10:18 AM
I forgot my account! Can you help me recover it?
Please submit a ticket at our support platform for further assistance. You will be required to prove your ownership before we can recover the account fo...
Tue, 10 Nov, 2020 at 10:19 AM
I forgot my password! What can I do?
You will be able to recover the password to your account by using our Password Recovery form here: https://www.papayaplay.com/account/recoverpwd.do Plea...
Tue, 10 Nov, 2020 at 10:19 AM
I was hacked! Can you help me?
Please submit a ticket to our support platform for further assistance. If the hacker changed your password, you may need to create a new account to submit a...
Tue, 10 Nov, 2020 at 10:19 AM
Why has my account been suspended?
If your game account has been suspended, you may find more information about it by contacting our support platform.
Tue, 10 Nov, 2020 at 10:19 AM
Can you change my faction?
Unfortunately, we cannot change your faction manually as it may interfere with the game.
Wed, 6 Jan, 2021 at 11:06 AM
How do I delete my account?
Please note that the account deletion is a serious action, and deleted accounts CANNOT be recovered, under any circumstances. Before proceeding please...
Wed, 25 Aug, 2021 at 4:25 AM