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I was scammed! What should I do?
Always use a trade window to trade items with another player. If you feel that you have been scammed in a trade, please submit a ticket to our support platf...
Tue, 10 Nov, 2020 at 10:17 AM
How do I report an abusive player?
Take screenshots of the abuse or offense and attach the screenshot to your ticket so we can investigate the issue further. Examples of abusive players i...
Tue, 10 Nov, 2020 at 10:17 AM
What is considered hacking?
If you are using a program to alter the game or the gameplay, you are considered a hacker and will be permanently banned. Any form of substitution for human...
Tue, 10 Nov, 2020 at 10:17 AM
Can you recover an item I accidentally destroyed?
Some items may be recoverable, depending on their type. Some items cannot be recovered once lost. Contact our Help Desk to see whether your item is reco...
Tue, 10 Nov, 2020 at 10:18 AM
How do I report a bug or glitch in the game?
Please submit a ticket to our support platform with screenshots or videos detailing the glitch. The more information you provide, the more likely we will be...
Tue, 10 Nov, 2020 at 10:18 AM
Is purchasing in-game money from third-party sites allowed?
Purchasing in-game money from third-party sites in exchange for real-world currency is considered a Real-Money Trade (RMT). Not only is this practice not al...
Tue, 10 Nov, 2020 at 10:18 AM
Is account sharing allowed?
Account sharing is allowed but strongly discouraged. We do not take responsibility for events resulting from account sharing. You are responsible for al...
Tue, 10 Nov, 2020 at 10:18 AM