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How do I reset my password?
As long as you still have access to the e-mail address associated with your account, you should be able to follow the steps in the link below to reset your ...
Sat, 23 Jan, 2021 at 9:12 AM
How do I reset my 2nd password?
Secondary passwords must be reset by support. Please contact us, and provide as much of the following information as you have available: - Character nam...
Sat, 23 Jan, 2021 at 9:13 AM
How do I delete my account?
Please note that the account deletion is a serious action, and deleted accounts CANNOT be recovered, under any circumstances. Therefore, we need valid r...
Sat, 23 Jan, 2021 at 9:15 AM
My account got hacked/stolen. What should I do?
We may be able to assist you in recovering a lost account, provided you contact us as soon as possible. Please contact support, and provide as much of t...
Sat, 23 Jan, 2021 at 9:17 AM
Can you release the suspension on my account?
Players have, on rare occasions, successfully appealed a permanent suspension on an account. However, this is done at our discretion, and generally involves...
Sat, 23 Jan, 2021 at 9:20 AM
I haven't played in a long time, and forgot my accountID/password. Can you help?
There is a possibility that we can verify your ownership of an account. Please send a support ticket and include as much of the following information as...
Sat, 23 Jan, 2021 at 9:22 AM
I haven't played since Dekaron was with Nexon. Can you transfer my account?
The deadline for account transfers from Nexon has already passed. Dekaron: Global was launched on Papaya Play on June 21st, 2016, with a transfer deadline o...
Sat, 23 Jan, 2021 at 9:23 AM