There Was Something Wrong With My Transaction? (Xsolla)
Modified on: Sat, 26 Sep, 2020 at 7:50 AM
For purchases through the Papaya Play Charge Portal, any issues concerning Payments UWC need to be solved using our Billing Customer Support System by Support Ticket or by Live Chat:
On the Shop page, select any of the currency amounts (as if you were going to make a new purchase);
On the new window click the bottom ‘Contact Us’ button and select Live Chat or Submit a ticket;
If you select the Live Chat option, one of the Agents will help you to solve your problem within a maximum waiting period of 4 min. The Live Chat works 24/7 all year and supports 20 languages;
If you choose to Submit a Ticket, you need to enter your account's ID, your contact email, the transaction ID of your payment charge and a short description of the problem;
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