In order to do this please follow the steps below for your operating system:

Windows 10:
1. In the search box on the taskbar, type Command prompt, right-click (or press and hold) Command prompt, and then select 'Run as administrator > Yes'.
2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
Type netsh winsock reset and press Enter.
Type ipconfig /flushdns and press Enter.
3. Wait for the Command Prompt to run through the reset. Once it’s complete restart your computer to finish.

Windows 8/ 8.1
1. Move the mouse to the upper right-hand corner of the screen to make the vertical menu bar appear. Click Search.
2. Type “cmd” in the search bar and hit the Enter key on your keyboard.
3. Right-click on cmd in the search results for Programs, and select Run as administrator.
4. A black box with a flashing cursor will open; this is the Command Prompt. Type “netsh winsock reset” and then hit the Enter key on your keyboard.
5. Wait for the Command Prompt to run through the reset. Once complete restart your computer to finish.

Windows 7
1. In search box in your start menu type “cmd”
2. Right click on cmd and select 'run as administrator'
2. Once the cmd.exe window has opened type “netsh winsock reset” and press enter.
3. Restart your computer.

NOTE: Please make sure you run the program as administrator when trying to run command prompt.